Previous customer comments;
Some past customers have written personal thank you notes, along with the payment, following completion of a job. Others have recommend SM Services on various on-line forums, a sample of some notes and recommendations are included here.
(individual addresses have been removed for data protection purposes, however all originals are available for validation.)
Streetlife was a forum where members grouped around postcode locations, discuss local neighbourhood issues. Including requests and recommendations for reliable tradespersons. Some Streetlife recommendations for SM Services include the following; (During early 2017 “Streetlife.com” was sold to a similar type of forum “nextdoor.co.uk”. So these references may no longer be accessible following full closure.)
(The above screen shots were all publicly accessible prior to the Streetlife/Nextdoor sale.)
Between November 2005 and November 2010 SM Services was a member of the UK trades confederation. Due to limited commercial benefits it was decided to cease membership after 5 years. However during this time numerous UKTC feedback forms were returned from customers with their evaluation and assessment of SM Services work. A sample of comments written are below. (again individual addresses have been removed for data protection purposes, however all originals are available for validation.)
Complaints:
As an NICEIC registered contractor SM Services must have a formal complaints logging procedure in place. In addition to this customers can go directly to the NICEIC website to register complaints relating to electrical safety or non-compliance with BS7671: niceic.com/householder/complaints
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