Whether you need a quote for new work, fault investigated, or just a question you want answering, there are several ways to contact SM Services;
Please use the one you find most convenient;
Land-line (inc answer phone): 01384 378029
Mobile or Text: 07808 613946
e-mail: enquiry@fixmywiring.co.uk
Post: SM Services, 4 Stanley Road, Norton, Stourbridge, West Midlands DY8 2DN (traditional snail-mail, the one with envelopes and stamps!)
Or you could send a message directly below:
Hours of business (Work): Stuart Mills tries to keep weekends free for family and personal commitments. However a flexible approach and mutually acceptable working times can be arranged to undertake SM Services work outside of the normal working day.
Hours of business (Response to enquiries): Communications are normally monitored daily, 365-days a year. SM Services will try to reply as soon as possible. However during busy periods, weekends or holidays etc, it may be greater than 24 hours before e-mails, texts, answer phone or voice mails are checked or responded to.
Please note, due to the public nature of SM Services contact details, on multiple internet sites, there can be quantities of ‘cold-call’, ‘junk’, ‘spam’, advertising messages cluttering e-mails, texts and voice-mail boxes. As SM Services has no call handling staff, all daily administration tasks; site visits, quotations, collecting materials, doing actual installation or fault investigation work, writing invoices, electrical certificates and any other book-keeping, has to be done as well as answering all communications verbally or electronically.
All enquiries are managed and undertaken as efficiently as possible on a daily basis. However, numerous factors effect daily workload, phone calls may not easily or safely be answered, whilst part way though other work tasks, such as drilling, ladder work etc. On the occasions where I am unable to answer a phone call immediately, please do not hesitate to leave a message, or send a text or e-mail, so that I can get back to you.
Emergency call out work: As a small business SM Services will endeavour to accommodate urgent work as promptly as possible, however the weekly diary is typically finalised 2weeks ahead, so it may not be possible to provide immediate response to an urgent call-out. All calls will be evaluated on their individual merits.
Whatever method of communication you prefer, you can be assured you will not be placed on an automated call-centre answering service, queueing to speak to a stranger with no knowledge of previous work, or unqualified to give accurate answers relating to proposed new work. Nor will you receive automatically generated, generic e-mails or text message responses to any enquires you make.
You can also be confident that any contact details you leave with SM Services will never used, passed on or sold to any third party for any unsolicited marketing purposes. See “Data Protection” page for greater detail about how SM Services uses customer data.
https://fixmywiring.co.uk/data-protection/
( It may be worth remembering that availability and quality of work are often mutually exclusive elements. )
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