Please Note: Since the recent Covid pandemic situation, and other haulage transportation factors, some tasks such as locating, ordering & collecting materials, are taking longer than normal pre March 2020. Also personal family commitments, assisting more vulnerable relatives, can occupy an increased amount of time.
Some of these additional demands may mean SM Services has reduced capacity to monitor messages via Phone/Email/Text msg, etc.. So answering some enquiries could take a bit longer than normal.
Whether you need a quote for new work, fault investigated, or just a question you want answering, all of the traditional contact methods are available with SM Services;
As a sole trader there is no office admin team waiting to answer phone calls and it is not always convenient or practical to answer every phone call immediately, (e.g. up a ladder, part way through fault finding, unable to operate touch screen due to wearing gloves, during meeting with other customers, phone in a dead-patch with limited signal, etc..), especially with the ever increasing quantity of junk/spam/advertising calls coming through.
The best way to get in touch is by Text Message or e-mail, as these can both be responded to at times of the day when its not always convenient to make a phone call. So if leaving an answerphone message, please give a mobile number, (or e-mail address), so I can message you back. (Trying to answer multiple telephone enquiries coming in per day, can have a detrimental effect on maintaining existing appointments and work already in progress.)
Land-line (inc answer phone): 01384 378029
Mobile or Text: 07808 613946
e-mail: enquiry@fixmywiring.co.uk
Post: SM Services, 4 Stanley Road, Norton, Stourbridge, West Midlands DY8 2DN (traditional snail-mail, the one with envelopes and stamps!)
Hours of business (Work): Generally weekends are kept free for family and personal commitments. However a flexible approach and mutually acceptable working times can be arranged to undertake SM Services work outside of the normal working day.
Hours of business (Response to enquiries): Communications are normally monitored daily, 365-days a year. SM Services will try to reply as soon as possible. However during busy periods, weekends or holidays etc, it may be greater than 24 hours before e-mails, texts, answer phone or voice mails are checked or responded to.
Due to the public nature of SM Services contact details, on multiple internet sites, there can be quantities of ‘cold-call’, ‘junk’, ‘spam’, advertising messages, cluttering e-mail, text and voice-mail boxes. As SM Services has no call handling staff, all daily administration tasks; (site visits, quotations, collecting materials, doing actual installation or fault investigation work, writing invoices, electrical certificates and any other book-keeping), has to be done as well as answering all enquiry communications. All enquiries are managed and undertaken as efficiently as possible.
Emergency call out work: As a small business SM Services has limited capacity to undertake out-of-hours call-outs. But will endeavour to accommodate urgent work as promptly as possible, however the work diary is typically finalised 10days to 2weeks ahead, so often it is not possible to provide immediate/same day, response to urgent call-outs. All calls will be evaluated on their individual merits.
Whatever method of communication you use, you can be assured you will not be placed on an automated call-centre answering service, queueing to speak to a stranger with no knowledge of previous work, or unqualified to give accurate answers relating to proposed new work. Nor will you receive automatically generated, generic e-mails or text message responses to any enquires you make.
You can also be confident that any contact details you leave with SM Services will never used, passed on or sold to any third party for any unsolicited marketing purposes. See “Data Protection” page for greater detail about how SM Services uses customer data.
https://fixmywiring.co.uk/data-protection/
Other key points to remember are: – Generally ‘availability’ and ‘quality of work’ are mutually exclusive elements. As most tradespersons who are reliable and good at their work, will have a reasonable number of jobs already booked up in their diary. And whilst urgent work may not be impossible, it can often be difficult to schedule in between other pre-agreed work.
So to avoid disappointment, try to give as much notice a possible when enquiring about new work. Requests such as “I have just had a cooker delivered can you connect it this afternoon?” or “The plasterer is coming in two days, can you pop round tomorrow to fit some extra sockets first?” will not normally be easily accommodated by a small business without teams of staff they can re-allocate.
Stuart Mills t/a SM Services is a sole trader with just one person providing a personal bespoke service. I may not be able to get there tomorrow, but if I say I will be there next week you can be assured I will. Since commencing self employment in Feb 1999 SM Services has never missed any customer appointments.
-{page end 24Mar23}-